Last updated: Saturday 12th may 2018
Table of Contents
We recognize that privacy is an important issue. We have developed this Statement to explain our practices regarding the personal information we collect from you or about you on this site or via our apps, through written or verbal communications with us, when you visit one of our properties, or from other sources.
By using any of our products or services and/or by agreeing to this Statement, e.g. in the context of registering for any of our products or services, you agree to the collection and use of Personal Information as described in this Statement.
These terms may be amended, updated or otherwise modified, whether in whole or in part, at any time.The personal data, optional and compulsory, that you need to provide when you enter the web site or register forvarious applications related with services and products provided by AVATON LUXURY VILLAS RESORT and any additional personal data that will be requested in later stages are collected, processed, transferred, stored and used by AVATON LUXURY VILLAS RESORT , under its capacity as data controller, for the benefit of the company as well as by service providers, including the data processors and service providers as they are described below.
1. Information we collect about you and the method of collection
1.1 User Provided Information
AVATON LUXURY VILLAS RESORT obtains the information you provide when you proceed in general with actions for accommodations in our property, a stay, conduct business, opted in to receive news and offers and use Applications related to our services, through our web sites, reservation and call centers, social media, when you otherwise voluntarily provide it to us, including in connection with our loyalty program or other third parties. When you download and register to such an Application which is optional, please keep in mind that you may not be able to use some of the features offered by the Applications unless you register. When you register or use our web sites and / or an Application, you are required to provide certain personal data (such as your first and last name, email address, password etc.) by filling in the fields identified as mandatory in the registration form on the login page or document.
You will also be asked to provide personal information for special purposes when making a reservation or a reservation request through our Call Center, Resort, website or third parties websites (as mentioned below) or during your stay. Among others we collect:
contact information, such as your name, mailing address, e-mail address, and telephone number and ID photocopies, nationality, date of birth travel history;
credit card number or other payment account number, billing address, and other payment and billing information (“Payment Information”) and two sides photocopy of your card;
Receipts, invoices and amount of money you spent with us
Vouchers and travel partner program affiliation;
records and copies of your correspondence if you contact us;
information necessary to fulfill special requests (e.g., health conditions that require specific accommodation);
guest stay information, including date of arrival and departure, and goods and services purchased;
Resumes and CVs, wedding dates and wedding preferences
information collected through the use of closed circuit television systems, card key and other security systems; and
in limited cases, information relating to the credit of customers.
We may collect Personal Information from a variety of sources including:
through the website;
through reservation and call centers;
through social media and brand channels (e.g. Facebook, Twitter etc);
Through third party partners and suppliers;
from the resort facilities such as reception, restaurant, CCTV; or
when you otherwise voluntarily provide it to us, including in connection with our loyalty program.
Accepting our services and products and the use of our web sites and / or our related with AVATON LUXURY VILLAS RESORT Applications, you give us the explicit consent to collect, process, use and store your personal data according to the applicable laws and this contract.
1.2 Personal Information we collect from third parties
We may also collect information about you from third parties, including information from airlines, payment card, and other partners, including travel agencies, tour operators, Relais & Châteaux database; from your social media services consistent with your settings on such services; and from other third-party sources that are lawfully entitled to share your data with us. We use and share this information (and may append this information to the other information we have on file for you) for the purposes described in this Statement.
1.3 Personal Information from children
As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
To the maximum extent permitted by applicable law and without limiting any other provision of this Policy, AVATON LUXURY VILLAS RESORT disclaims any liability for any personal data submitted in contravention of this clause.
1.4 Sensitive Information
The term "sensitive information" refers to information related to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life, or sexual orientation, genetic information, criminal background, and any biometric data used for the purpose of unique identification. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you to serve you better and meet your particular needs (for example, the provision of disability access).
2.Purposes and use of processing and collection
We collect, process, use and store your personal data:
To authenticate you when log in to our web sites, our Application and wi-fi;
To fulfill the reservation or information requests and to remember your preferences and registration information;
To provide and personalize the services you request and expect from us and to offer you the expected level of hospitality;
For membership programs ;
To provide our services to you;
To measure and obtain data for administrative and other communication purposes in order to operate and improve the effectiveness of our services our facilities, our web sites and the Programs/ Applications related the operations of AVATON LUXURY VILLAS RESORT;
To comply with applicable law;
To support IT purposes;
To support operational procedures;
To fulfill requirements from banks (e.g in cases of disputed transaction);
To fulfill requirements police and other state organizations or government agencies;
For marketing purposes such as newsletters, offers, etc as well as other marketing messages in accordance with any communications preferences you have expressed. For marerketing purposes We use your information to provide in-stay messaging, account alerts, and reservation confirmations; to send you marketing messages; and to conduct surveys, sweepstakes, prize draws, and other contests. We may provide these communications via email, postal mail, online advertising, social media, telephone, text message (including SMS and MMS), push notifications, in-app messaging, and other means (including on-property messaging, such as your in-room television). With your consent, we also use user-generated content (such as photos) from social media services to deliver display advertising or on our website and apps.
3. Data sharing and transfers
Your personal data are gathered, filed and processed by AVATON LUXURY VILLAS RESORT exclusively for the purposes of providing our services to you according to the applicable laws. By accepting the terms of this document, you give your explicit consent to AVATON LUXURY VILLAS RESORT to transfer your personal data to AVATON LUXURY VILLAS RESORT’s Partners, that is to third natural or legal entities who provide you with services in combination or in addition to its services (specifically for transport services, internal or external activities, visits to places, reservations procedure, marketing purposes etc) and for reasons connected with the better provision of services of AVATON LUXURY VILLAS RESORT to you.
it is required or authorized by law;
it is required to provide you with services that you have requested, in which case you will be considered to have given your consent (i.e. car rental, restaurant reservation, reward programs, tours or visits arrangements, ticket purchases, transfers, yacht or helicopter rentals, massage and beauty services and any other services provided by AVATON LUXURY VILLAS RESORT);
if your stay has been paid for by a third party we will provide billing information to the paying party;
if you have failed to pay owed amounts or you dispute payments;
If it is required to protect the rights, privacy, safety of AVATON LUXURY VILLAS RESORT property, site visitors, guests, employees or the public.
In addition, AVATON LUXURY VILLAS RESORT may disclose personal information in order to: permit us to pursue available remedies or limit the damages that we may sustain, enforce our websites' terms and conditions, and respond to an emergency.
3.1.2. We may disclose User Provided and Automatically Collected Information:
With government or law enforcement authorities, where required by applicable law in order to comply with any court order or other legal obligation, or respond to a government request;
When we consider in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others or to investigate theft or fraud;
With Service Providers and data controllers, which we use in order to execute and improve our services and support our business;
For the purposes of special programs, according to the more specific terms and conditions if/when you choose to participate.
3.2.1. Business Partners: We may partner with other people or companies jointly or separately to provide you with products, services, or offers based upon your experiences at our properties and may share your information with our business partners accordingly. For example, we may help, after having been asked from you and informed you about, to arrange among others rental cars or other means of transport, external activities, visits to places or other services from our business partners, and share personal information with our business partners in order to provide those services.
These Suppliers independently provide their services. It is clearly stated that their services do not concern us and may include other hotels, airlines, car rental companies, service providers, companies that organize package tours or bookings. All services provided by third parties are characterized in this way and are not related to our own services. Therefore, we encourage you to read their privacy policies and rules of providing their products and services. Keep in mind that these third parties may also contact you if they need to ask additional information about you to provide their services or to respond to a request you have submitted. We are not responsible for any communication of yours that takes place directly with these suppliers. AVATON LUXURY VILLAS RESORT expressly disclaim any liability and the potential or not potential guest hereby waives any claims which may be brought up against any kind of loss, injury or any kind of damages resulting from the services provided by the supplier.
3.2.2. Service Providers: We rely on third parties to provide services and products on our behalf and potentially share your personal information with them, as the case may be. In general, our service providers are required by law to protect your personal information and may not use or share your personal information unless required by law.
4. Location-based services (website and mobile)
We provide mobile apps that can be downloaded to your smartphone or mobile device and location based services in our website. These apps/website have a variety of functionalities that enhance the customer experience. If you allow our mobile apps/ website to access your location information on your device, our mobile apps may use your mobile device’s Global Positioning System (GPS) technology and other technology (such as wireless transmitters known as beacons) to provide you with information and offers based on the location of your device. Beacons allow us to collect information about your location by communicating with mobile devices that are in range. We may use this location information to enhance your on-property experience by delivering push notifications and other content to your mobile device, providing navigation assistance as you move around our locations, change language according to where you are located and sending you information and offers about products, services, or activities we believe may be of interest to you. We may share this information with third parties, including business partners and service providers, to provide information, offers, and services that may be of interest to you. You may prevent or limit collection of location information by changing the settings in the or by changing your device’s settings. All the location based information collected are processed and secured according to this Privacy Statement.
5. Data Retention Period
We will retain User Provided data for as long as you use our web sites and / or our Application and for a reasonable time thereafter so as to fulfill the afore mentioned purposes or to respect any applicable laws or statutes of limitation or terms of this Policy. We will retain Automatically Collected information for up to 20 years and thereafter may store it in an aggregate form.
6. Security and Protection of Personal Data
AVATON LUXURY VILLAS RESORT recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. We implement appropriate technical and organizational measures to reasonably protect your personal data against unauthorized and unlawful access and processing or accidental loss, destruction, damage, theft, use or disclosure.
The safety and security of your information also depends on you. Where we have given you or where you have chosen a password for access to services through our web sites and/ or our Applications, you are responsible for keeping this password confidential. We request you not to share your password with anyone else.
Although "guaranteed security" does not exist either on or off the Internet, we safeguard your information using appropriate administrative, procedural and technical safeguards, including password controls and "firewalls".
We make every effort to ensure as fully as possibly the secure use of our web sites and our Applications. (It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail.
8.Your Rights- changing and accessing your personal information
According to applicable laws, you have the right to information, access, rectification, blocking, and/or requesting deletion and objection to processing, to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal, to lodge a complaint with the supervisory authority (Hellenic Personal Data Protection Authority) and to data portability, in relation to the processing of your personal data.
9. Your Consents
10. Other Information
When you visit and interact with Hilton websites and apps, we collect other information that does not directly identify you about your use of the site, such as a catalog of the site pages you visit, and the number of visits to our sites (“Other Information”). We use Other Information, as well as data received from third parties, to deliver you email, online (on our sites and other sites) and mobile advertisements.
Because Other Information does not personally identify you, such information may be disclosed for any purpose where permitted by law. In some instances, we may combine Other Information with personal information. If we do combine any Other Information with personal information, the combined information will be treated by us as personal information in accordance with this Statement.
11. Contact Us
You can tell when this Statement was last updated by looking at the link and at the date at the top of the Statement. Any changes to our Statement will become effective upon posting of the revised Statement on the site.
13. Privacy statement revisions
As stated above, we may modify this Statement from time to time. To help you track the most significant changes, we will include a history of changes, below, so that you are aware of modifications to our Statement.
Last Update: Saturday 12th May 2018
Saturday 12th May 2018 Changes: